Popular Articles

  1. Understanding Tags

    Tags are a highly customizable and flexible way to categorize, segment, and analyze your Contacts in the DMS. Learn more about creating Tags and Tagging your Contacts . Perform Actions on Tagged Contacts You can tag your Contacts with r...
  2. Exporting Contacts

    Whether you're looking to export a complete list of your Contacts, the results of a simple search, or a set Group, the DMS allows you to export your Contacts as a .CSV (comma separated values) format. Contacts may be exported for various purposes ...
  3. Adding, Modifying & Deleting Funds

    DMS Funds allow you to record where each donation is allocated within your organization. You may receive donations with no fund designation, which can be tracked within a General Fund. By default, your DMS will have a General Fund and In-Kind Fund...
  4. Adding, Modifying & Deleting GL Accounts

    After learning how CanadaHelps imports your historical GL Accounts, you can easily add new GL Accounts in the DMS yourself. Adding a Single GL Account 1. Visit your Administrative Settings . 2. Under CanadaHelpsContribute , select GL ...
  5. Navigating the Contacts Tab

    Overview By selecting Contacts   in the Main Menu, you will be directed to the Contacts Tab. The main screen of the Contacts Tab presents a list of every Contact record in your DMS with basic information about each Contact. Contacts are so...
  6. Modifying your Organization Information

    When getting started with your DMS, you'll want to be sure to add your Organization’s location and contact details, as this information will show on your Tax Receipts and various message  Templates .  If needed, you can change this information at...
  7. Connect your Email to the DMS - Frequently Asked Questions

    What is a From Email in the DMS? Check out our article to learn about your DMS From Email and what to consider when selecting the right From Email for your organization.  Can I have more than one From Email Address in my DMS? Yes, yo...
  8. Navigating the DMS

    Logging into any system for the first time can be a little overwhelming. But don't worry! We're here to help you easily navigate your new DMS. 🎥   Prefer to watch a guided  walk-through of the DMS? Check out our Getting Started web...
  9. Understanding & Managing Relationships

    Understanding Relationships Your DMS allows you to configure relationships between Contacts, such as “Employee of Company X” or “Household member of Household Y”. Relationships can be set as follows: Individual to Individual Individual to ...
  10. Issuing In Kind Receipts

    In Kind Receipts in the DMS have the same format as regular Tax Receipts and are fully compliant with the CRA. Note : You cannot issue Combined Tax Receipts for In-Kind Contributions due to the unique nature of each In-Kind donation. In Kin...