Donor Management System
Your Contacts can choose to unsubscribe from any email sent usingDMS Mail (Bulk Email). In the article below, we will outline how you can track which Contacts have unsubscribed from your emails for your records
Unsubscribing from DMS Mail
Every email sent using DMS Mail will give recipients the opportunity to unsubscribe from receiving future Bulk Emails. The Unsubscribe link is found at the bottom of each email.
When a Contact unsubscribes from a DMS Mail, they will automatically be removed from the mailing list Group and the Contact's privacy settings will be updated and marked as No Bulk Emails.
Note: The Privacy setting "NO BULK EMAILS" can manually be updated if you receive a verbal request from a Contact. When checked, the Contact will be automatically removed from all Bulk Emails.
No Bulk Emails (User Opt Out) can be updated by the email recipient or DMS Charity Administrator
If you receive a request from the Contact to be resubscribed to your Bulk Emails, you will have the ability to modify this Privacy setting and uncheck NO BULK EMAILS. Do not modify this checkbox without authorization from the Contact.
Segmenting Contacts who have Unsubscribed from DMS Mail
To view the results of your DMS mailing and investigate who may have unsubscribed:
1. Generate a Bulk Email Report
2. Select the Unsubscribe Request Report to identify the Contacts who have unsubscribed from your future DMS Bulk Emails
Unsubscribe Request Report
3. Contacts who have chosen to unsubscribe from this DMS Bulk Email will be listed. Automatically, the No Bulk Emails setting will be updated, but you may wish to block the Contact(s) from receiving transactional (non-Bulk) emails, such as tax receipt emails and thank you messages.
To update privacy settings further, select the Contacts:
Select Contacts
4. Once you have selected Contacts, you can perform multiple Actions on those Contacts, including, but not limited to:
- Communications Preferences - alter:
- Alter the Communication Preferences of unsubscribed Contacts.
- Once Contact's preferences have been modified, they can be segmented out of Groups based on those preferences
Communication Preferences in the Contact Profile
Automatically, the No Bulk Emails setting will be updated, but you may wish to block the Contact(s) from receiving transactional (non-Bulk) emails, such as tax receipt emails and thank you messages:
Do Not Email:
- Contact will not receive single (transactional) emails sent using the DMS.
No Bulk Email (User Opt Out):
- Contact will be removed from all Bulk Emails sent using the DMS.
- Contact will still receive single (transactional) emails sent using the DMS.