Popular Articles

  1. Adding & Managing an Email & Letter Template

    Custom Message Templates can be used for Single Emails , Thanking your Donor (Email & Letter formats), and other MailMerge functions. These Templates can be used to save emails and letters that you plan to send on a recurring basis. ...
  2. Customizing Your DMS: Basic Steps

    Once you've had your Kick-Off Call with your Onboarding Expert, follow these next steps to configure your charity information so you can start using the system. Donor Communications  1. If you haven't done so already, connect your email to ...
  3. Modifying the Default Tax Receipt Thank You Note

    Your DMS-issued tax receipts come pre-set with a default tax receipt Thank-You note located at the top of all tax receipts (regardless of type). This article will cover how to modify the Thank You Note at the top of the Tax Receipt itself. ...
  4. DMS Login and Users

    Your CanadaHelps account and the Donor Management System go hand in hand! Learn how to easily jump between your DMS and your CanadaHelps charity  account. Logging Into Your DMS To access to your DMS, you'll first need to either be a prima...
  5. Adding & Modifying a Single Contribution

    If your charity receives any offline Contributions (i.e., donations not coming from CanadaHelps) such as gifts of cash, cheques, EFTs or in kind, you can take advantage of your DMS to track these one-off gifts.  This article will cover adding an...
  6. Issuing Yearly Tax Receipts

    After adding a single or multiple Contributions, you may want to issue a Single Yearly Tax Receipt  to the Contact associated with those offline Contributions. Learn how to modify the Default Tax Receipt Email Learn how to modify...
  7. Issuing a Corrected Tax Receipt

    Issuing a Corrected Tax Receipt If you issue a Tax Receipt with any mistakes, you can easily fix the mistake, void the receipt and reissue a corrected Tax Receipt through the DMS. 1. Visit the Contributions Tab 2. Search for the Contributi...
  8. How to Track Your Fundraising Efforts in the DMS

    The Donor Management System allows you to perform Advanced Searches on Contacts and  Contributions, create Contact Groups , and generate Reports . But first, it's important to understand how to track all of this data effectively in the DMS. ...
  9. How CanadaHelps Donations Sync with your DMS

    With the Donor Management System, your CanadaHelps data is at your fingertips! As you begin your DMS journey, learn all about how your CanadaHelps.org donors, donations and campaigns will sync with your new DMS. Pre-existing CanadaHelps Dat...
  10. Importing Contributions in Bulk (Import Tool)

    This article will cover how to import a large number of Contributions into your DMS at once using the Bulk Import tool for Contributions .   Please note that before importing contributions into your donor management system, the contacts asso...